1. First, log in to your Applecrumby account or register for a new one here.
2. Browse or search for your desired products using the search bar or category menu.
3. Click ADD TO CART once you have found what you need.
4. Review your cart by clicking the CART icon at the top right corner.
5. Click CONTINUE SHOPPING to browse for more products or apply a promo code before checking out.
6. Proceed to payment by clicking CHECK OUT.
7. Fill in your delivery details.
8. Choose your preferred shipping method.
9. Once everything looks good, click Order Now to complete your purchase.

You will receive an email confirmation from Applecrumby® once your order has been placed successfully.

You can easily track your order in a few simple steps:

1. Log in to to your account.
2. Click on ACCOUNT on top right of our website.
3. Click on ORDER HISTORY to view your order details and status.
4. You can also check your email for a shipping confirmation which includes your tracking number.
5. Should you need further assistance, please do not hesitate to contact us.

Payment Complete: Your payment has been successfully received.
Shipping In Progress: Your order has been handed over to the courier, and tracking details have been sent.
Cancelled: Your order has been cancelled by the system (this may happen if an item is out of stock or for other related reasons).

Yes, you may request a change within our operation hours (10 AM – 5 PM) as long as your order has not been processed.If your order has already been processed, changes can no longer be made, but you may proceed with an exchange (exchange fees may apply)

We currently accept a variety of convenient and secure payment options.

Please ensure that you make payment for the exact amount stated in your order. Any extra amount paid will be credited to your store account.

Available payment methods:- Credit Card (Visa / Master)- FPX (Online Banking)- eWallet (GrabPay / Boost / Atome / Touch 'n Go / Atome)

No worries, we’ve got you covered.

Your digital tax invoice will be sent directly to the email address you've provided, and no physical invoice or receipt will be included in the parcel.Only a simple packing list showing the product names and quantities will be attached for reference.

We currently deliver to West Malaysia and Sabah in East Malaysia.

(Stay tuned, we’re working hard to reach more locations soon!)

We do not ship directly from our website, but we can assist you with international orders. Kindly email us at info@applecrumby.com for further assistance.

We understand you're excited to receive your items.

Here is a guide to our timeline:
Processing: 2-4 working days before your order is handed over to the courier.
Delivery: 3-5 working days once your parcel has been picked up.

We’ll send you a tracking number as soon as your order is on its way so you can follow its journey to your doorstep.

You will receive an email with the tracking details,if you don’t see it in your inbox, please check your junk or spam folder.

Tracking details will appear once your parcel has been handed over to the courier.If it’s still being processed, please check again later.If it exceeds the expected processing time, kindly contact Customer Service for assistance.

If you’re unavailable during delivery hours, we recommend shipping to your office address.

Courier services operate between 9 AM – 5 PM on weekdays and 9 AM – 1 PM on Saturdays. If no one is available to receive the parcel after two attempts, it may be returned to us.

Additional postage fees may apply for redelivery.

Applecrumby, owned by Duchess Mercantiles Sdn. Bhd. (989396-A), allows exchanges for defective or incorrect items based on the original receipt or proof of purchase.

Exchanges must be made within 30 days of receipt. The customer is responsible for sending the item to our warehouse.

Once received, the exchange will be processed within 7 working days.If you need assistance with an exchange or received a defective or incorrect item, please contact our Customer Service team within 48 hours of receiving your delivery for further assistance.

You may reach us via our Contact Us page.

Yes, absolutely. If you’ve received a damaged or incorrect item, we’ll take care of the postage for both the return and the redelivery.Our team can even help arrange a courier pickup from your address if needed.Your experience matters to us an we want every Applecrumby moment to be worry-free.

Yes, a small fee applies for exchanges that are not due to damage or error on our part.

The following charges will apply:

-Price difference: Based on the current price listed on our website.
-Redelivery fee: RM 8.00.
-Courier Pick up Fee : Per receipt- Admin fee: 5% of the total purchase amount.
-Fulfilment fee: RM 2.00 per item.

We do our best to keep these fees minimal to cover handling and redelivery costs, while ensuring your exchange is processed smoothly and promptly.

We currently do not accept in-person returns.All exchanges can be conveniently arranged through courier service. Our team will guide you through the process to make it easy and hassle-free.

You’ll receive an email notification once we’ve received and processed your returned parcel.

Exchanges can be made within 30 days of receipt at applecrumby.com.

Conditions:
Items must be unopened, unused, and in good condition, with original packaging intact.

Eligible Exchanges:
-The same item in a different size.
-Items of lower value (no reimbursement for the price difference).
-Items of equal or higher value (customer to pay the price difference).

Items Not Eligible for Exchange:
-Clearance items.
-Items with a broken seal.

Promotional Item Exchange Policy:
Items bought during a promotion can only be exchanged for other items within the same promotion, subject to stock availability.For items of lower value, no reimbursement will be provided. For items of equal or higher value, the customer must pay the price difference.

Yes, each receipt is eligible for one-time exchange only.We kindly recommend reviewing your items carefully before confirming your exchange to avoid additional fees.Please note that extra charges may apply for subsequent exchange requests.

No, shipping and delivery fees for exchanges involving non-defective items are non-reimbursable.We appreciate your understanding, as these fees help cover handling and courier costs.

Once payment has been processed, orders cannot be cancelled or refunded.We kindly encourage you to review your order details carefully before completing your purchase.If you need assistance, our team will be happy to help where possible.

Please reach out to us via our Contact Us page. 

Yes, Applecrumby reserves the right to decline exchanges for items that do not meet the stated exchange conditions.We truly appreciate your understanding, as these guidelines help us ensure product safety and quality for every family.

Creating an account makes your experience much easier and more rewarding.With an account, your billing and shipping details are saved for faster checkout, and you can easily track your current and past orders.

Plus, purchases made while logged in earn you Reward Points—just click the button on the bottom left of our website to learn more about how it works.

Yes! Once you’ve registered, you’ll receive updates on our latest promotions, exclusive bundle deals, and special giveaways straight to your inbox.We promise to share the good stuff.

No worries! With our new website, you don’t need a password to log in. A One-Time Password (OTP) will be sent to your registered email each time you sign in.

This helps keep your account safe, private, and secure while you shop with us.

View our privacy policy here.

Each rebate code comes with an expiry date. We encourage you to check the validity period and redeem your rebate before it expires, as expired codes can no longer be reactivated.

Promo Codes come with specific terms and conditions, and some products may be excluded.Gift Vouchers and Store Credit, however, can be used on all products including discounted items.

To redeem, simply apply your Gift Voucher, Promo Code, or Store Credit at the View Cart or Checkout page.

Promo Codes are valid for regular-priced items only, unless stated otherwise.

Please ensure you’re signed in to your account before applying your Gift Voucher or Promo Code. Some codes may have a minimum purchase requirement or product exclusions, so do check the terms and conditions. Also, make sure your code hasn’t expired. If it still doesn’t work, feel free to contact us for assistance.

Do ensure that you are signed in for the Gift Voucher/Promo Code to be valid. Kindly check for a minimum purchase or product exclusion on the terms and conditions of your Gift Voucher/Promo Code.

Do check on expiry dates of the codes as well. Please contact us for assistance if the problem persists.

Yes, you can! Apply both your gift voucher/promo code with your store credit at View Cart page or Checkout page.

Ensure you are signed in for your code to be valid. Check for any minimum purchase, product exclusions, or expiry date stated in the terms and conditions. If the issue persists, please contact us for assistance.

Stay tuned to our weekly newsletters and Facebook updates, we love surprising our customers with special offers and exclusive promotions!

If your transaction fails, your code will automatically become valid again once the prior transaction is canceled. For single-use welcome codes, this applies the same way.

Yes, our diapers have a shelf life of 5 years from the manufacturing date. For the best experience, we recommend storing them in a cool, dry place away from direct sunlight and humidity.

Yes. Our diapers are completely free from chlorine bleaching, which means they help prevent the formation of dioxins and other harmful compounds. They’re made with your newborn’s delicate skin in mind.

We recommend our Tape Diapers in Small size, suitable for babies weighing 3-6 kg. They offer a snug yet gentle fit to keep your little one comfortable and protected from the very first days.

Our diapers can last up to 12-13 hours overnight before a fresh change is needed. If your baby cluster feeds or urinates more frequently, we recommend more frequent changes to maintain dryness and comfort.

Applecrumby® diapers are made with super soft, fluff cotton pulp and are free from Phthalates and DEHP (plastic softeners). Their thin, breathable design helps reduce skin irritation while maintaining comfort for your baby.

The three yellow lines are Wetness Indicators that turn blue when the diaper is soiled. The Blue or Gold tape at the back is used to roll up soiled diapers for easy and hygienic disposal.

Simply tear along the sides. They’re designed to come off easily and cleanly, so you can remove the diaper without any mess or fuss.

Yes, a proper fit is essential for comfort and leak protection. If the diaper is too tight or too loose, the Triple Barrier Leak Guards may not work as intended. Always ensure your baby is wearing the right size for the best protection and comfort.

Applecrumby® diapers are made with 100% Chlorine Free Pulp and free from harsh chemicals. While rare, some babies may not be compatible with fully plant-based materials. Discontinue use if irritation occurs and consult your healthcare provider.

Our SlimDry⁺ diapers are designed to be lighter and thinner, making them perfect for daytime wear or when you’re on the go.The AirPlus diapers offer extra cushion and comfort, ideal for longer wear or nighttime use. Despite their difference in thickness, both provide the same trusted absorbency, dryness, and protection that parents love.

Diaper rash is a common form of skin irritation caused by prolonged contact with urine, stool, or moisture.

To help prevent it:
1. Change diapers frequently (every 2–4 hours or as soon as soiled)
2. Gently clean and dry your baby’s skin before re-diapering
3. Avoid tight diapers to allow airflow
4. Apply a suitable barrier cream regularly

Avoid powders and harsh wipes containing alcohol or fragranceIf the rash doesn’t improve within a few days or gets worse, please consult your healthcare provider.

If your baby's skin doesn't improve after a few days of home treatment, talk with your doctor. Sometimes, you'll need a prescription medication to treat diaper rash.

Have your child examined if the rash:
- Is severe or unusual
- Gets worse despite home treatment
- Bleeds, itches or oozes
- Causes burning or pain with urination or a bowel movement
- Is accompanied by a fever

1. Choose the right size: A diaper that’s too loose or too tight can cause gaps that lead to leaks.
2. Size up when it’s time: As your baby grows, so does their urine output. Larger sizes have higher absorbency to match.
3. Check the leg cuffs: Always make sure the barrier cuffs are pulled out, not tucked in, for extra leak protection.
4. Position it properly: Babies move around a lot. Make sure the diaper is centered and snug to prevent side leaks.
5. Cover the tummy: The diaper should sit above your baby’s belly button. If it’s below, it may be too low and cause leg-area leaks.
6. Change before nap or bedtime: Babies tend to urinate more during sleep, so a fresh diaper helps prevent overnight leaks.
7. Handle with care: Our diapers feature a soft cotton exterior. Avoid tugging too hard to prevent tears.
8. Change promptly after a poop: Diapers are designed to absorb urine, not feces. Always change your baby’s diaper right away after they’ve pooped.

We’re delighted to help you find the best fit for your little one! Here’s a quick breakdown of what makes each of our diapers special:

✨ AirPlus is our most breathable option, now offering up to 13 hours of dryness with enhanced moisture-lock layers for longer overnight protection. It’s infused with Shea Butter to help protect and nourish delicate skin, and has a lighter, airier feel for added comfort.

✨ SlimDry⁺ offers up to 13 hours of dryness with a Supersonic waistband that’s softer and leaves no marks on baby’s skin. It has higher absorbency, a Q-shaped design for a better fit, and a softer outer layer for extra comfort.

✨ PureBasics is the perfect everyday essential. Now slimmer at just 0.1 cm, yet able to absorb 700-1000 ml of liquid. Lightweight, breathable, and absorbent, it’s ideal for parents who prefer a simpler, fuss-free diaper.

Each diaper line offers its own unique balance of comfort and protection, whether you prefer the superior absorbency of SlimDry⁺, the softness of AirPlus, or the light fit of PureBasics.

If you’d like help choosing based on your baby’s routine or needs, we’re always happy to assist!

Here’s a quick comparison between our previous and new versions across each range:

🌙 AirPlus vs AirPlus Overnight Our AirPlus remains a favourite for night use and long trips because of its high absorbency.In the new version, we’ve made it even better with:
✨ Up to 13 hours dryness (previously 12 hours)
💛 Infused withe Shea Butter to help protect delicate skin
🌬️ Softer and more breathable layers for improved comfort

🌤️ SlimDry⁺ vs SlimDry EasyDay Our SlimDry⁺ diapers now provides up to 13 hours dryness, featuring a Supersonic waistband that’s softer and leaves no marks. It also has higher absorbency and a Q-shape design for a better fit. The previous SlimDry EasyDay diapers offered up to 11 hours dryness, with a Bubble-tech waistband and a T-shape design.

💚 PureBasics The new PureBasics features a slimmer profile of just 0.1 cm, but can still absorb between 700-1000 ml of liquid. It’s now more breathable and comfortable, giving your little one lasting protection while keeping it light and gentle.

All our ranges remain 100% Totally Chlorine Free, ensuring safety and gentleness for your baby’s skin.

No. Our plant-based wipes will not leave any sticky or residual effects after usage.

Yes. Our wipes are safe and soft enough to be used on your baby’s hand, face and other areas.

Our baby wipes have a 3-year shelf life. Always make sure they’re properly sealed and stored in a cool place, as heat may cause them to dry up faster. If the wipes have dried out, do not attempt to rehydrate them with tap, bottled, or boiled water, as our wipes are made with pharmaceutical-grade purified water.

No, we do not use Methylthiazoline in our baby wipes. Methylthiazoline has been known to cause rash and skin irritation on delicate baby skin.

All our wipes are resealable, and while packaging sizes may differ, the contents remain the same within each range.

We don’t use any synthetic perfumes in our wipes, just gentle, natural freshness. Our Premium Honey Wipes carry a light, natural scent from Organic Aloe Vera and Manuka Honey.

No, don’t flush our wipes. They must be thrown into proper bins.

The plastic lids can be recycled, but used wipes and packaging should be disposed of in proper bins.

Our wipes are made from thick 60gsm non-woven spun lace, with a honeycomb texture for easy and effective cleaning. The gentle texture gives friction to lift away messes effortlessly.

Use within 3 months after opening to keep them fresh and moist. Always reseal tightly after each use to prevent drying out.

Pure Water Wipes
Key Ingredients: Xylitol and pharmaceutical-grade purified water.
Focus: Ultra-gentle cleansing for both skin and mouth. Xylitol helps prevent bacterial growth and cavities, making it safe for oral hygiene while keeping skin clean and refreshed.
Best For: Suitable for all newborns, sensitive skin, and even oral use. Perfect for cleaning baby’s mouth, gums, and hands.

Premium Manuka Honey Wipes
Key Ingredients: Manuka honey (antibacterial, anti-inflammatory) and pharmaceutical-grade purified water.
Focus: Naturally antibacterial and soothing, helps reduce inflammation and promotes healing of minor skin irritations.
Best For: Babies or individuals with eczema, rashes, or easily irritated skin as it provides both protection and moisture.

PureBasics Wipes
Key Ingredients: Organic aloe vera juice and lavender oil.Focus: Soothes and moisturizes sensitive skin, helps calm dryness and irritation naturally.
Best For: Everyday gentle cleansing, free from harsh chemicals, fragrances, and parabens.

In short:
Pure Water Wipes stand out as the most versatile option safe for the skin, mouth, and gums, making them ideal for all ages, including newborns. Premium Manuka Honey Wipes focus on healing and antibacterial care, while PureBasics Wipes provide soothing hydration for everyday gentle cleansing.

Yes, we only use safe, natural and organic ingredients in our formulation. Our Chamomile, Rosemary and Aloe Vera extracts are both certified organic (USDA + COSMOS) and are fully imported from France. We do not use Parabens, SLS, SLES or any other harsh chemicals known to be carcinogens in our skincare range.

Not at all. We understand that parents prefer skincare that absorbs quickly without leaving any greasy residue. Our formulas are designed to sink into the skin effortlessly, leaving it soft, smooth, and comfortable within seconds.

Our skincare products have a 3-year shelf life from the manufacturing date. Once opened, we recommend using Lotion within 6 months and Miracle Balm within 3 months. Store in a cool, dry place and avoid contamination to maintain freshness.

Yes! Our Ultimate Miracle Balm is a fast-absorbing, non-greasy formula that soothes, moisturizes, and calms eczema, rashes, and irritation. The fast-absorbing, non-greasy formula is enriched with Organic Aloe Vera, Shea Butter, Coconut Oil, and botanical extracts to lock in moisture and protect delicate skin. Bonus: Moms can also use it as a nipple butter after nursing — no rinsing required!

Yes, of course! Our Super Soft Lotion can be used on the face, body, nappy area and some moms even use our Lotion on themselves too! It absorbs quickly and leaves the skin feeling soft and smooth within seconds.

Yes, you can! While our Nappy Cream is specially formulated to prevent and treat nappy rash, it’s also gentle and healing enough to be used on other areas of your baby’s skin that need extra care or moisture.

Our Super BuzzGuard Cream is a 2-in-1 DEET-free formulation perfect for both preventing bug bites and soothing skin after stings. For protection, apply a generous layer to exposed areas every 3-4 hours. If your little one has already been bitten, apply the cream 3-4 times a day to help reduce swelling and redness quickly.

The Applecrumby No-Rinse Nappy Cleanser (50ml) is a gentle, plant-based solution designed to cleanse your baby's diaper area without the need for rinsing. Its key features include:

Gentle Cleansing: Effectively cleanses delicate skin, making it suitable for quick diaper changes and on-the-go use. Soothing Ingredients: Enriched with organic aloe vera leaf juice extract and organic lavender extract, it helps soothe and protect your baby's skin. Safe for Sensitive Skin: Free from harsh chemicals such as sodium lauryl sulfate, parabens, and alcohol, making it safe for babies with sensitive skin or eczema. Convenient Application: Simply spray onto the baby's nappy area and wipe away with a clean cloth or baby wipe; no rinsing required.

Yes. We only use safe, natural and organic ingredients in our formulation. Our Lavender and Aloe Vera extracts are both certified organic (USDA + COSMOS) and are imported from France and Mexico. We do not use Parabens, SLS, SLES or any other harsh chemicals known to be carcinogens in our cleaning range.

We do not use any synthetic perfume in our formulation, only the best of natural and organic essential oils. Our cleaning products bear our signature Mandarin aroma (Citrus) and Pome (Apple & Pear).

Yes, absolutely. Our cleaning range is specially formulated without added perfume, which can often irritate sensitive or eczema-prone skin. We use top-grade, fully imported ingredients that are gentle yet effective. Many moms even use our Bottle & Utensil Cleaner as a hand wash and love that it doesn’t cause dryness or cracked skin after frequent use.

We use a Coconut-Based Extract as a natural alternative to SLS, so you can still enjoy a foamy lather while ensuring a safer, non-toxic clean for you and your family.

Yes, they do! We use a Coconut-Based Extract as a natural alternative to SLS, allowing you to enjoy a satisfying foamy lather but without any of the harsh, synthetic ingredients. It’s a gentler, safer way to keep your home and baby essentials clean.

Yes, it can! Our Bottle & Utensil Cleaner is formulated with plant-based cleansing agents that effectively remove milk residue and grease, leaving bottles, and utensils squeaky clean without any harsh chemicals.

Yes, absolutely! Our Bottle & Utensil Cleaner is made with natural, food-safe ingredients and organic essential oils, making it gentle enough to wash fruits and vegetables while effectively removing dirt, wax, and residues

Kindly email us at info@applecrumby.com with the item you’re interested in. Our team will be happy to let you know when it’s expected to be restocked or if it will be available for Pre-Order soon.

Do register an account with us, and you’ll be among the first to receive updates on restocks, new arrivals, and shipment announcements directly via email.

We’d love to hear from you! Please email us at info@applecrumby.com with your name, contact number, organisation details, and product profiles or price listings. Our team will review your submission and get in touch if it’s a good fit for our store.

We do offer wholesale bulk discounts for registered companies. Please email us at info@applecrumby.com and our team will be happy to assist you.

We’d love to hear from you! Please email us at info@applecrumby.com with your company profile, website, and social media details. Our team will review your information and get back to you as soon as possible.